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| Substitution Policy |
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Substitutions may be necessary to ensure your arrangement or specialty gift is
delivered in a timely manner. The utmost care and attention is given to your
order to ensure that it is as similar as possible to the requested item.
Flowers
- In arrangements of assorted flowers, the colors shown online will be
used if at all possible, even if this means substituting other kinds of flowers
of equal or greater value.
- For one-of-a-kind flower arrangements, such as all roses or all lilies,
we will make every attempt to match the flower type, but may substitute with
another color.
- If the floral container shown online is not available, a similar
container will be used.
Plants
- For green and blooming plants, similar plants may be substituted of
equal or greater value.
- For one-of-a-kind plants, such as orchids, we will make every attempt to
match the plant type, but may substitute with another color.
- If the plant container shown online is not available, a similar
container will be used.
Specialty Gifts
- Specialty gifts may be substituted with another specialty gift of equal
or greater value and of similar theme and category.
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