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We understand you want answers to your questions. Below we offer general responses. To further assist you, we provide three ways to get a response to your inquiry.
Frequently Asked Questions: The fastest way to get an answer to your question is our Frequently Asked Questions page. Provided are detailed responses to a majority of the customer service inquiries we receive. If you need additional assistance, please contact us by email or phone.
Email: We handle most inquiries via email. Simply send us an email at email@quickgifts.com and one of our customer service representatives we'll get back to you within 12 hours.
Phone: Customer Support is Monday through Friday 9:00 a.m. to 6:00 p.m. CST (excluding holidays) at 1.800.440.2065.
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Hours of Operations
Orders can be placed online anytime one the web. A customer service representative is available to speak with you by phone Monday through Friday 9:00 a.m. to 6 p.m. CST. To speak to someone in our office, please call 800-440-2065. To get a response by email, submit your inquiry above.
Holidays
Our admimistrative offices are closed on the following holidays: Thanksgiving Day, Christmas Day, New Year's Day, Easter, Memorial Day, and Independence Day.
In addition the holidays stated above our fulfillment office is closed on the following U.S. Postal holidays:
Martin Luther King Jr's Birthday, Washington's Birthday (President's Day), Columbus Day and Veterans Day. If you ordered / redeemed any gift cards 3 - 5 days prior to any of the holidays listed above, expect a 2 - 3 delay.
Payment Options and Billing Inquiries
All prices are in U.S. dollars. We accept Visa, MasterCard, Discover and American Express. When we process credit
card transactions, we use high security e-commerce technology to encrypt your personal information. We use Secure
Sockets Layer (SSL) so that only QuickGifts can read your personal information. It is statistically safer to use
your credit card over the Internet than in a restaurant or department store.
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All purchases made on this site will appear as “QuickGifts” on your credit card statement. If you have a
question regarding the charge on your credit card statement, please contact billing at 512.440.7400.
Order Confirmation
A Confirmation Number (Purchases) and Reference Number (Redemptions) is generated immediately following the completion of your order/redemption.
The same number is emailed to the address you provided including all of the information
you submitted with your order. If you believe you completed your order but did not receive a Confirmation Number,
it is likely that your order was not submitted successfully. Please contact us if you need further assistance.
Order Status
To check the status of your order, visit our Order Status page.
If you need further assistance with your order please submit a request above or call our customer
service number at 800-440-2065. Please have your Confirmation/Reference Number available for prompt service. If we
have a question regarding your order, we will contact you at the email or phone number you provided.
Delivery Information
The following holidays listed are honored by the U.S. Postal Service:
New Year's Day, Martin Luther King Jr's Birthday, Washington's Birthday (President's Day),Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day. If you ordered / redeemed any gift cards 3 - 5 days prior to any of the holidays listed above, expect a 2 - 3 delay.
Changing or Canceling Your Order
If your order requires a change or needs to be cancelled, please contact us as soon as possible. We are happy to
accommodate requests for changes as long we receive them before the order has been prepared for delivery / redemption. All cancellations are subject to a $1.95 per card fee (per card Service Fee will be retained).
Contact QuickGifts
3701 N Lamar Blvd Ste 300
Austin, TX 78705-1124
800-440-2065
email@quickgifts.com
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