Frequently Asked Questions

General Information

Hours of Operations
Orders can be placed online anytime one the web. A customer service representative is available to speak with you by phone Monday through Friday 9:00 a.m. to 6 p.m. CST. To speak to someone in our office, please call 800-440-2065. To get a response by email, submit and inquiry with Customer Service.

Holidays
Our admimistrative offices are closed on the following holidays: Thanksgiving Day, Christmas Day, New Year's Day, Easter, Memorial Day, and Independence Day.

In addition the holidays stated above our fulfillment office is closed on the following U.S. Postal holidays: Martin Luther King Jr's Birthday, Washington's Birthday (President's Day), Columbus Day and Veterans Day. If you ordered / redeemed any gift cards 3 - 5 days prior to any of the holidays listed above, expect a 2 - 3 day delay.

Payment Options and Billing Inquiries
All prices are in U.S. dollars. We accept Visa, MasterCard, Discover and American Express. When we process credit card transactions, we use high security e-commerce technology to encrypt your personal information. We use Secure Sockets Layer (SSL) so that only QuickGifts can read your personal information. It is statistically safer to use your credit card over the Internet than in a restaurant or department store.

All purchases made on this site will appear as “QuickGifts” on your credit card statement. If you have a question regarding the charge on your credit card statement, please contact billing at 512.440.7400.

Order Confirmation
A Confirmation Number (Purchases) and Reference Number (Redemptions) is generated immediately following the completion of your order/redemption. The same number is emailed to the address you provided including all of the information you submitted with your order. If you believe you completed your order but did not receive a Confirmation Number, it is likely that your order was not submitted successfully. Please contact us if you need further assistance.

Order Status
To check the status of your order, visit our Order Status page. If you need further assistance with your order please submit a request above or call our customer service number at 800-440-2065. Please have your Confirmation/Reference Number available for prompt service. If we have a question regarding your order, we will contact you at the email or phone number you provided.

Holiday Shipping
The following holidays listed are honored by the U.S. Postal Service: New Year's Day, Martin Luther King Jr's Birthday, Washington's Birthday (President's Day),Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day. If you ordered / redeemed any gift cards 3 - 5 days prior to any of the holidays listed above, expect a 2 - 3 delay.

Changing or Canceling Your Order
If your order requires a change or needs to be cancelled, please contact us as soon as possible. We are happy to accommodate requests for changes as long we receive them before the order has been prepared for delivery / redemption. All cancellations are subject to a $1.95 per card fee (per card Service Fee will be retained).

Giving & Redeeming the dibbs card

What is the dibbs card?
The dibbs card is a gift certificate that can be redeemed at Gift Card Mall. The dibbs card can be exchanged for merchant gift cards or certificates from hundreds of national stores, restaurants, hotels, and more. The dibbs card is redeemable only at QuickGifts Gift Cards and cannot be used on the websites or in the stores of our merchant partners. The dibbs card is not redeemable for cash.

What is the dibbs card?
The dibbs card can be redeemed at our Gift Card Mall for any participating merchant.

Important: The dibbs card will not be accepted at retail locations. The dibbs card can only be redeemed at http://www.quickgifts.com/gift-cards. The dibbs card is not replaceable if lost or stolen. The dibbs card cannot be redeemed for cash except in accordance with applicable law. The dibbs card value is in US dollars. QuickGifts makes now warranty regarding any good or service you may receive in connection with your use of this card. QuickGifts assumes no responsibility and shall not be liable for any injury, loss, or damage of any type or nature which arises out use of this card and/or the performance or any third party provider. The total value of card must be redeemed at a one-time. These terms and conditions are subject to change without notice.

How can the dibbs card be delivered?
The dibbs card can be delivered by email, postal mail or printed at any workstation with a printer.

Does the dibbs card expire?
Yes. The dibbs card has a validation period of 3 years from the date ordered. The dibbs card can be redeemed online at www.quickgifts.com/gift-cards or by calling 1-800-440-2065.

How do I redeem the dibbs card?

1. Visit QuickGifts Redemption Center and enter your Gift Code(s).
2. Shop our Gift Card Mall and select the gift cards(s) you would like.
3. When you checkout, the amount of your dibbs card is applied to your order total. Checkout is complete when you receive your Order Confirmation Number.
4. QuickGifts will email or mail the gift certificate(s) you selected.

How do I find my Gift Code? My certificate has a PIN, but no Gift Code.
Your dibbs card Gift Code is a 9-digit alphanumberic code displayed in the box at the upper right-hand side of your gift. If you are unable to view your dibbs card online, the Gift Code is also included in the email you received notifying you of your gift.

Can I split my dibbs card between multiple merchants?
Yes. You can use any combination of merchant gift cards to add up to or exceed the value of your dibbs card. If you go over the value of your dibbs card, you may pay the balance with a credit card when you checkout.

I don’t have enough value on my dibbs card to redeem for the merchant I want. Can I add value to my dibbs card?
Yes. If the merchant gift card(s) you have selected exceeds the value of your dibbs card, you may enter a credit card during checkout to pay the balance.

Can I take my dibbs card into a merchant's store to shop?
No. The dibbs card can only be redeemed on the QuickGifts Gift Card website or by calling Customer Service at 1-800-440-2065. Once you have redeemed your dibbs card, you will be issued the merchant gift card(s) of your choice, which you can then take into a store or use to shop online (depending on the merchant).

Once I redeem my dibbs card, how do I get my gift card(s)?
It depends on the merchant(s) you select when redeeming. If you would like to shop online rather than in a physical store, you may select a merchant from our list of online merchants, and your gift card will be sent to your email address. If you select a non-online merchant (which includes all restaurants, theaters, and hotels), your gift card(s) will be mailed to you at the address you enter when redeeming.

How long does it take to receive my merchant gift card(s) after redeeming a dibbs card?
There is generally a one business day processing time after redemption before gift card requests are fulfilled. Once the redemption request has been processed, gift cards will either be sent via email (for online merchants) or by U.S. Mail (for non-online merchants). U.S. Mail shipments are sent with First Class service, which generally delivers within 3-5 business days.

Please note: Due to unforeseen demand for certain merchant gift cards, the processing time for redemption requests may occasionally extend beyond the standard one business day. You will receive an email notification from QuickGifts as soon as your gift card(s) have been shipped.

I am a gift recipient of one of your gifts, do I have to pay for shipping when I redeem a dibbs card?
NO. Shipping by U.S. First Class Mail is include in your gift. In some cases, you may choose to upgrade your shipping method if you wish to receive your gift cards more quickly. Shipping upgrades will be charged a fee that may be paid by credit card when you checkout.

Merchant Gift Cards

What merchant gift certificates does QuickGifts offer?
QuickGifts offers branded gift cards from over 100 national merchants, including stores, restaurants, entertainment venues, and more. The gift cards distributed by QuickGifts are the exact same gift cards that you would buy if you purchased directly from the merchant.

How can merchant gift cards be delivered?
Merchant gift cards may be delivered directly to your recipient via postal mail, or you may notify your recipient of their gift via email. Gift cards sent through the mail will be shipped using the method selected during checkout (US Mail or Priority Mail), and will include a printed certificate including your gift message.

Merchant gift cards that are sent via email notification will allow your recipient to view a certificate with your gift message online. They will then enter their gift code and mailing address, and the gift card will be sent via mail or email (depending on the merchant selected).

If I send a merchant gift card via email, can my recipient print it out and shop at the merchant location?
No. Merchant gift cards that are sent via email notification will allow your recipient to view a certificate with your gift message online. They will then enter their Gift Code and mailing address, and the gift card will be sent via mail or email (depending on the merchant selected).

The email notification allows you to inform your recipient of their gift immediately. It is a perfect way to send a gift when you are shopping last-minute, or when you do not know the address where the gift card should be sent.

Do merchant gift cards expire?
Merchant gift cards all have unique terms and conditions that are stipulated by the specific merchant company. Many of our merchant gift cards do not expire, but others may carry an expiration date of anywhere from 12 to 24 months from the date of issue.

What if a merchant is no longer in business?
We maintain our Gift Card Mall, including 125+ merchant partners and we promptly remove a retailer if it becomes clear that its financial condition harms its gift-card program and thus our valued customers. Please contact Customer Service if you have questions or input about our merchant partners.

Card Exchange: Effective September 1, 2008, should any merchant partner rescind its outstanding gift cards within three months of redemption at our Gift Card Mall, we will gladly exchange that gift card for another merchant partner, provided that the balance of the gift card has not been tendered since we mailed it. To exchange a gift card under these circumstances, we will request that you ,ail the gift card to our office, noting your preferred new gift card. We will verify card activity and send a replacement, typically within three business days. To start the process, contact Customer Service and submit an email. We will then provide you with necessary mailing instructions.

My merchant gift card was lost or stolen. What do I do?
Since our merchants treat gift certificates like cash, QuickGifts is unable to replace gift certificates if they are lost or stolen after they are received.

Placing an Order

What credit cards do you accept?
QuickGifts accepts Visa, MasterCard, Discover and American Express.

Can I pay by check, PayPal, or Electronic Funds Transfer?
QuickGifts cannot accept checks or payments via PayPal or EFT at our website. If you are a company interested in setting-up a corporate rewards or incentives program and would like to pay by check or EFT, please contact us directly at (512) 440-7422 to discuss your specific needs.

What is a credit card Security Code (CSC) and why is it required?
The Card Security Code (CSC) is a security feature for credit card transactions, giving protection against credit card fraud. For your protection, the CSC is required for all orders placed with QuickGifts.

How do I find my credit card Security Code (CSC)?
American Express: The CSC is the 4-digit number printed on the front of the card directly above the embossed account number. Visa, MasterCard and Discover: The CSC is the 3-digit number printed on the signature panel on the back of your card.

What fees will be applied when I place an order?
Each order will include a Service Fee and Packaging & Delivery Fee based on the type of item orders. Fees included cover the cost of U.S. Mail shipping, packaging, and customer service. Service fees will not be applied to gift certificates when a dibbs card is being redeemed as long as the Gift Code is redeemed for the equal dollar value of the gift cards and no upgrade in shipping is selected.

Shipping and Delivery Information

What shipping options are available at what cost?
Delivery Method Cost Per Shipment:
    U.S. Mail - Free
    Priority Mail - $5.95

Where are gift cards shipped from?
Gift cards are shipped from our fulfillment center which is located in Austin, Texas.

Do you ship outside the U.S.?
QuickGifts cannot ship merchant gift cards internationally, to P.O. Boxes, or to APO/FPO addresses.

If I send my gift via U.S. Mail or Priority Mail, when will it be delivered?
There is generally a one business day processing time before gift cards are mailed from our fulfillment center in Austin, Texas. U.S. Mail shipments are sent with First Class service, which generally delivers within 5 - 7 business days. Priority Mail service generally delivers within 3 business days. However, since postal delays may occur, please allow 4 business days for USPS Priority Mail and 10 business days for USPS First Class Mail deliveries.

My gift was sent by mail and it hasn’t been received yet. What should I do?
If your order was shipped by U.S. Mail, please allow 13 days for delivery from the date it shipped. Be aware that gift cards are shipped in a plain white double-window envelope, which for card security reasons does not list QuickGifts or the merchant name in the return address. Please double-check to make sure this envelope has not been overlooked, and also confirm the mailing address listed on your order confirmation. If the card has not been received, please submit a Customer Service inquiry or call 1-800-440-2065.

Please note: QuickGifts will not be responsible for merchandise that is undeliverable or not received due to the purchaser's failure to enter accurate delivery information, including physical and email addresses, or when 60 days have passed since the date QuickGifts shipped the gift card(s).

If I send my gift via email, when will it be delivered?
When you place an order for a dibbs card or merchant gift card to be sent/notified by email, you will be asked to select a date to send the gift. If you select “Today” as the date to send, your gift will be sent immediately upon confirmation of the order. Gifts with a future date to send will be automatically sent from our system during the early morning hours of the date selected.

My gift was sent by email and it hasn’t been received. What should I do?
A variety of reasons can prevent a recipient from being able to receive an email from QuickGifts and others. Most common reasons include:

Recipient's spam setting is very high (sender is not on the safe list)

Recipient's firewall blocks the email

Recipient's email inbox has exceeded its size limit

Invalid email address

Email is accidentally deleted by the recipient

As the purchaser of a gift sent via email, you will receive a copy of the email that is sent to your recipient. You may always forward or copy and paste this email and send it from your own email address. Otherwise, please submit a Customer Service inquiry or call 1-800-440-2065 and we will resend the certificate.

Account and Order Status

Do I need to have a QuickGifts account to place an order with QuickGifts?
No. Anyone may place an order with QuickGifts regardless of whether you have signed-up for an account with QuickGifts. Simply shop for the gift cards you would like, and proceed through the check-out process.

However, with your own QuickGifts Concierge, you can enjoy using multiple free benefits that will maximize the convenience of your shopping experience. Special features include:

• Event Reminders Never forget the important dates that mean a lot to family and friends. All you have to do is provide us with your special occasions and date and QuickGifts will send you an email reminder 1, 3 or 5 days prior to your event.
• Personal Calendar Login and see what your events calendar looks like for this month, next month or next year. Your calendar will display your special occasions, as well as nationally celebrated holidays. Whether it is your best friend’s birthday, Boss’ Day or Grandparent’s Day, your personal calendar will let you know.
• Order History Keeping track of all your gift purchases has never been easier! Once you register, we will begin recording your purchases. You can then view a summary of all your past orders and click through to see a detailed report for each, including the date it was redeemed.
• Express Checkout Simplify your shopping experience. We will have your contact information already displayed so you can click through and checkout with ease.
• Address Book Maintain all of your recipient’s address information in one place, and automatically input saved addresses into your order form to make gift giving quick and easy.

How do I create an account?
You may create an account when placing an order at QuickGifts by clicking the Create Account link underneath the address book on the left-hand side of the page. You may also sign-up at any time by visiting QuickGifts Concierge service.

Can I store billing and/or shipping addresses from previous orders?
If you are signed into your account when you place an order, you have the option to save or update shipping addresses in your Address Book for one-click access during future orders. Your billing address is also stored in your account, but may be edited during checkout if it has changed or you are using a new credit card with a different billing address.

Can I store my credit card information in my account?
For your security and privacy, QuickGifts does not store credit card information in your account. You will be required to enter all credit card information, including the Card Security Code (CSC) each time you place an order at QuickGifts.com/gift-cards.

What do I do if I forgot my password?
If you have forgotten your password, enter your email address on the Password Help page and we will send your password to you.

Where can I access my order history?
If you have an account and are signed-in, you may view a complete history of orders placed by visiting the Order History page. You can also view an individual order by going to the Order Status page.

How can I track my order?
You can track your order online by going to the Order Status page and entering either your Order Confirmation Number or your Reference Number. You will then see the details of your order, including the date/time your order shipped.

How do I remove my email address so I no longer receive marketing emails?
To unsubscribe from promotional emails, go to the unsubscribe page and submit your email address. Please be aware that you may still receive order-related correspondence from QuickGifts (such as order confirmations, fulfillment notifications, etc.) if you send or receive a QuickGifts Gift Cards order in the future. However, we will no longer send discounts or special offer emails to you at this address.

Secuirty & Privacy

QuickGifts values your business and is committed to protecting your privacy. We have developed our Privacy Policy to inform you about the personal data we collect from you, how we handle it and what safeguards we have in place to protect your information. Please be aware that QuickGifts will not rent or sell your information to third parties.

Read our full Security & Privacy page.

Terms & Conditions

All orders and redemptions are subject to review. We reserve the right to cancel any order we suspect is related to fraudulent activity. In the event an order or redemption is in question, we will send an email requesting further corresponce by email and/or phone. If we do not receive a reply within a 48 hour period, the order in question can be cancelled.

The dibbs cards are redeemable only at QuickGifts for gift cards or gift certificates from participating merchants. The dibbs card cannot be used in merchant stores or at the websites of QuickGifts participating merchants. The dibbs card may also be redeemed by calling 1-800-440-2065 for customers without Internet access.

We maintain our Gift Card Mall, including 125+ merchant partners and we promptly remove a retailer if it becomes clear that its financial condition harms its gift-card program and thus our valued customers. Please contact Customer Service if you have questions or input about our merchant partners.

Card Exchange: Effective September 1, 2008, should any merchant partner rescind its outstanding gift cards within three months of redemption at our Gift Card Mall, we will gladly exchange that gift card for another merchant partner, provided that the balance of the gift card has not been tendered since we mailed it. To exchange a gift card under these circumstances, we will request that you ,ail the gift card to our office, noting your preferred new gift card. We will verify card activity and send a replacement, typically within three business days. To start the process, contact Customer Service and submit an email. We will then provide you with necessary mailing instructions.

Read our full Terms & Conditions page.

Contact QuickGifts

Toll Free: 800.440.2065
Business Office: 512.440.7400
Email: Customer Service